Last updated: 22 July 2025

In this Privacy Policy references to “Behaviour Help”, “we”, “us” and “our” are references to Behaviour Help Pty Ltd (ABN 74 612 728 275). This Privacy Policy explains how we collect and handle your personal information in Australia and how you can contact us if you have questions.

Please note our website may contain links to other third party websites that are not controlled or operated by Behaviour Help. We are not responsible for the privacy practices or the content of any other websites, so you should refer to the privacy policies and terms of use of any third party websites for further information on their privacy procedures.

We collect personal information about you which may include:

• your contact details, including your name, date of birth, postal and home addresses, email address and phone number;
• health and medical information such as information in relation to your behaviour, general health and wellbeing, medical conditions, medications, vision and hearing, sleeping and other behaviour patterns, sensory needs and additional support requirements;
• sensitive information such as race or ethnic origin, religious beliefs, sexual orientation, and criminal history;
• behavioural data including any details or information contained in incident reports that are provided to us such as information on the frequency, duration and intensity of behaviours of concern;
• any details or information that are included on Functional Behaviour Assessments (FBAs) or Positive Behaviour Support Plans (PBSPs) and any data provided to us when you create FBAs or PBSPs via our Platform;
• opinions and information about your preferences, strengths, and opinions; and
• if you are a support provider, we may collect your contact details and any relevant information about you.

If you do not provide us with certain personal information, we may be unable to provide you with our services and this may also limit the completeness and accuracy of any data generated by our Platform (including FBAs and PBSPs).

We may collect personal information in the following ways:

• When you provide personal information to us directly via our website or the Behaviour Help Platform.
• When a service provider, parent, or guardian provides personal information to us, including via our website or the Behaviour Help Platform.
• Through the use of cookies and other similar technologies.
• By obtaining information from third-party sources.

We collect and use personal information to operate and provide the Behaviour Help Platform and services to you including development of FBAs and PBSPs.

The personal information we collect is generally used to:

• provide the Behaviour Help Platform and related services to you including creating, managing and sharing FBAs and PBSPs and providing tools to enable behavior tracking, intervention planning, progress monitoring and incident analysis;
• provide, maintain, improve and enhance the Behaviour Help Platform’s features and functionality;
• facilitate customer and technical support services, respond to user enquiries and any communications you may send to us;
• contact you with important notices such as updates to the Behaviour Help Platform, changes to our Terms or Privacy Policy and with information about products that may be of interest to you;
• manage and administer your account with us;
• comply with our legal obligations, to assist government and law enforcement agencies and as otherwise may be permitted by applicable law;
• enforce our Terms and Conditions or comply with this Privacy Policy; and
• optimize your and personalize your experience of our website and the Behaviour Help Platform.

We will never sell, rent, or otherwise disclose your personal information to third parties for their own marketing, analytics, or unrelated purposes.

We may disclose your personal information:

• to our third party service providers so that they may perform services on our behalf, which may include entities that process card payments, verify information and provide web hosting, development, or maintenance;
• to our related companies;
• if we are required to do so by law, including to regulatory authorities or law enforcement;
• if you have consented to the disclosure; and
• in connection with a transaction, for example where we or some or all of our assets are acquired by another entity including through a sale or in connection with a bankruptcy.

We use automated decision making to facilitate the Behaviour Help Platform and to assist with determining and formulating FBAs and PBSPs. Your personal information will be processed via the tool. We do not use your personal information to train any AI models.

We store your personal information in electronic format and hardcopy and take reasonable steps to ensure that the personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. However, as the transmission of information across the internet is not completely secure we cannot guarantee the security of your personal information transmitted to our website. Any such transmission is at your own risk.

We may transfer personal information outside of Australia for administrative or other business purposes. If we do so, we will update this Privacy Policy to identify where the recipients are located.

We use cookies and similar technologies to improve app functionality and user experience, such as maintaining your login session. You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations or for other operational reasons. All changes to this Privacy Policy will be published on our website. Where we make material changes to this Privacy Policy, we will take reasonable steps to notify you. We encourage you to review this privacy policy periodically to stay informed about how we handle your personal information.

How to contact Us

If you have any questions or concerns, please contact us:

BEHAVIOUR HELP Pty Ltd (ABN 74612728275)
5 A Hartnett Close, Mulgrave VIC 3170
Email: dolly@behaviourhelp.com

You may access or request correction of personal information that we hold about you. We will provide you with access to the personal information we hold within a reasonable time frame (except in circumstances where access may be denied under applicable the Privacy Act or other law). There is no charge for requesting access to your personal information but we may ask you to meet reasonable costs in providing you with access (for example, photocopying or postage costs). We aim to resolve all complaints promptly. However, if you are still concerned about the way in which any privacy issue has been handled by us, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).