This Privacy Policy sets out the commitment of BEHAVIOUR HELP Pty Ltd (ABN 74612728275), successors and assignees (referred to as we, us and our) to protecting the privacy of your personal information collected through this website app.behaviourhelp.com (Site), the BEHAVIOUR HELP mobile application (App) or directly from you, being the person, organisation or entity that uses our Site, App or services (referred to as you or your).

Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are at the end of this Privacy Policy. This Privacy Policy should be read in conjunction with the Services terms and conditions (the Agreement).

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site, App or any products and services offered on the Site or App.

Personal information: The type of information we collect may include:

• name and birth details;
• contact details including email address and address;
• race or ethnic origin;
• religious affiliation;
• sexual orientation;
• criminal record;
• health information;
• if you sign up as part of school or other institution, the name of the school or institution;
• preferences and opinions; and
• any other information requested on this Site, App or otherwise requested by us or provided by you.

Information collected from children: The Company does not knowingly collect personally identifiable information from children under 13 without the express written consent of their parent or legal guardian. See the Children’s Online Privacy Act for the country you reside in.

If you access our Services on behalf of an Eligible Participant, you represent to us that you are that participant’s correspondence nominee (and in which case the terms you or user refers to the Eligible Participant), and if you do not have such authority, or if you do not agree with the terms of this Agreement you must.

This Privacy Policy should be read in conjunction with the Services terms and conditions (the Agreement).

We collect and use the information for purposes including:

• to contact and communicate with you;
• for internal record keeping;
• for market research and business development including website and application development;
• to offer additional benefits to you; and
• to send you information about third parties that we think may be of interest to you.

We may disclose personal information to:

• credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
• courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. In referring to ‘sensitive information’ we mean information that relates to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records, health information or biometric information.

Sensitive information will be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including to provide the services as set out on the Site and App.

Choice and consent: Providing us with your personal information is optional to you. You can choose not to provide personal information.

We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

In the event we become aware the security of the Services has been compromised or your Personal Information has been disclosed to unrelated third parties as a result of external activity, we reserve the right to take appropriate measures.

We may use cookies on this Site and App from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information.

Our Site and App may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites.

This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site and App following any amendments indicates that you accept the amendments.

11. Artificial Intelligence

The Behaviour Help App is committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, and protect your data, including the use of Artificial Intelligence (AI), and is designed to comply with international privacy regulations such as the GDPR, CCPA, and other applicable laws.

Use of Artificial Intelligence (AI)

The Behaviour Help App includes AI-powered features that analyse user-inputted data (e.g., incident reports, behaviour tracking forms) to generate suggested strategies, de-escalation guidance, and behavioural summaries. These AI features help create personalised, data- driven Functional Behaviour Assessments (FBA) and Positive Behaviour Support (PBS) Plans.

Data Processing and AI

AI-generated outputs are based solely on the information the user provides. The app does not access external databases or predictive modelling beyond the user's input. Users are responsible for reviewing and validating AI-generated recommendations.

Data Storage and Security with AI Systems

All AI data processing occurs within secure environments. We do not use any user data to train external AI models. Data is stored in compliance with Australian Privacy Laws and relevant international frameworks.

International Users & Data Transfers

The Behaviour Help App is accessible globally. Your data may be processed and stored in countries outside your own, including Australia. We ensure compliance with data protection laws such as the GDPR (EU), CCPA (California), and others.

Your Rights

You may have rights under applicable laws to access, correct, delete, or restrict your data. Contact us to exercise your rights in line with GDPR, CCPA, or other applicable privacy frameworks.

Contact Us

For any questions or notice, please contact our Privacy Officer at:

BEHAVIOUR HELP Pty Ltd (ABN 74612728275)
5 A Hartnett Close, Mulgrave VIC 3170
Email: dolly@behaviourhelp.com