BEHAVIOUR HELP APP – PRIVACY POLICY - AUSTRALIA

Privacy Policy

Last updated: [02/09/2025]

In this Privacy Policy, references to “Behaviour Help”, “we”, “us” and “our” are references to Behaviour Help Pty Ltd (ABN 74 612 728 275).

This Privacy Policy explains how we collect and handle your personal information, and how you can contact us if you have questions.

Please note that our website may contain links to other third-party websites that are not controlled or operated by Behaviour Help. We are not responsible for the privacy practices or the content of any other websites, so you should refer to the privacy policies and terms of use of any third-party websites for further information on their privacy procedures.

Who is the Data Controller?

  • Data Controller name: Behaviour Help Pty Ltd
  • Business address: 5A Hartnett Close, Mulgrave, Victoria 3170, Australia
  • Contact email: dolly@behaviourhelp.com

What Personal Data Do We Collect About You?

When you visit and browse our website, register for our services, and engage with our services and content, we collect and process the following categories of personal data about you:

  • Basic details: Name, surname, email address, phone number, Google account data (if signing up with Google)
  • Subscription data: Services you subscribe to and subscription terms
  • Financial data: Credit/debit card information, purchase details, transaction data, account details, financial institution used
  • Employment data: Organisation, role, services used, work undertaken through our services
  • Technical data: IP address, browser settings, geolocation, device number, operating system, network configuration
  • Analytics data: Website browsing behaviour, referral page, clicks, time spent on pages
  • Support provider data: Contact details and relevant professional information

Important Information About Supported Individuals

Users who subscribe to our Services may provide and process personal data of individuals (“Supported Individuals”). This may include:

  • Health and medical information (behaviour, wellbeing, conditions, medications, sensory needs, support requirements)
  • Sensitive information (race, ethnicity, religion, sexual orientation, criminal history)
  • Behavioural data (incident reports, frequency, duration, intensity of behaviours of concern)
  • Information in Functional Behaviour Assessments (FBAs) or Positive Behaviour Support Plans (PBSPs)
  • Opinions and preferences

When processing Supported Individuals’ data, users act as Data Controllers, and Behaviour Help acts as Data Processor. Users must obtain appropriate consent from Supported Individuals before processing their data.

By What Methods Do We Collect Your Data?

  • Data you voluntarily disclose: e.g., when signing up to our platform
  • Data we automatically collect: e.g., IP address, device info, browsing activity via Google Analytics
  • Data provided by users: e.g., support provider details
  • Data from third parties: e.g., data brokers

For What Purposes Do We Collect Your Data?

  • Provide and improve the Behaviour Help Platform and services
  • Facilitate customer and technical support
  • Send important notices, updates, and product information
  • Process payments
  • Protect and enforce our rights, including IP rights
  • Manage and administer accounts
  • Comply with legal obligations
  • Optimise and personalise user experiences
  • Analyse user behaviour
  • Maintain platform security
  • Send marketing emails

What Legal Bases Do We Rely On?

Contractual Necessity (Article 6.1.b)

  • Provide and improve services
  • Facilitate support
  • Send important notices
  • Process payments
  • Manage accounts

Legitimate Interests (Article 6.1.f)

  • Protect and enforce rights
  • Ensure security

Consent (Article 6.1.a)

  • Optimise experiences
  • Analyse user behaviour
  • Send marketing emails

Legal Obligation (Article 6.1.c)

  • Comply with law, assist regulators and law enforcement

Disclosure of Your Personal Data to Third Parties

  • Third-party providers (payments, hosting, verification, etc.)
  • Legal or regulatory obligations
  • With your consent
  • Business transactions (mergers, acquisitions, bankruptcy)

Sub-Processors We Use

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International Data Transfers

We comply with Article 46 of the EU & UK GDPR when transferring data internationally.

  • EU/EEA: Standard Contractual Clauses (2021)
  • UK: International Data Transfer Agreement/Addendum (ICO)
  • Australia: Data may be transferred abroad for business purposes

How We Ensure Security

We implement technical, organisational, and contractual security measures. Contact us for details.

Data Retention

We retain personal data only as long as necessary. Retention decisions consider:

  • Legal obligations
  • Characteristics of individuals concerned
  • Sensitivity of data
  • Expectations and business needs

Your Rights

You may request access to or correction of your data. Under EU/UK law, you also have the right to:

  • Access your data
  • Restrict processing
  • Rectify incorrect data
  • Request erasure
  • Obtain and reuse your data
  • Object to direct marketing
  • Withdraw consent

How to Exercise Your Rights

How to Submit a Complaint

  • EU: File with your local Data Protection Authority – see global directory
  • UK: Information Commissioner’s Office (ICO)
  • Australia: Office of the Australian Information Commissioner (OAIC)

Notice About Google Analytics

We use Google Analytics to collect usage data. See Google’s Privacy Policy: policies.google.com

Notice About Stripe

We use Stripe to process payments. See Stripe’s Privacy Policy: stripe.com/privacy

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website. For material changes, we will take reasonable steps to notify you. We encourage you to review this Privacy Policy regularly.